The accessibility to the customer and technical support that a hosting company offers can tell you a lot about the services which they offer as well. In the event that you can use only e-mail messages and / or tickets, you have most likely discovered some reseller and not the web hosting provider. If this is the case, you'll probably have to wait for several days so as to get a problem resolved as the reseller may not be checking their communication regularly or they may need to consult with the true hosting company for additional assistance. When the provider can provide various ways of communication with quick response time which are available anytime, they are most likely the top provider, not a reseller. So you'll get prompt assistance and high quality support because they will have immediate access to the servers where your account will be created. No matter what the trouble - sales or technical, it is generally much better to communicate with your hosting company directly via your preferred way of communication.

24/7 Customer Support in Hosting

The customer and tech support services for all of our hosting plans are twenty-four-seven, thus you can forget about waiting for a couple of days in order to get assistance. If you aren't our client yet, you can phone us, chat with a representative or send an e-mail message. In case you currently have an account, you can open a support ticket on top of the other three ways of contact. You'll be able to choose the most suitable way to contact us depending on what your location is or the equipment you are using. We will assist you for more or less any webhosting-related query that you have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you may open a ticket, but even in such a case the maximum reply time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you select, you will be able to reap the benefits of our 24/7 tech support services even on official holidays. All your sites will be available all the time and so will we. With numerous contact options, you are able to choose the easiest approach to contact us and learn more about our solutions if you do not have an account yet, or ask for support if you are already one of our customers. You're able to give us a call, start a chat with a live representative, send an e-mail message or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options come with a one-hour reply time warranty, though it rarely takes over 20 mins to get assistance no matter the complexity of the issue. Using our customer and technical support services, we are available for you whenever you need us, not several days later.

24/7 Customer Support in VPS Servers

Every single VPS server plan that we offer includes 24/7 customer and tech support, therefore if you encounter any trouble with the pre-installed software on your machine or you have any pre-sales or general questions, you are able to contact us anytime, even weekends and holidays. For your convenience, we supply different means of communication - telephone support with several local numbers globally, live chat, emails plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech issues since it will be much easier to track what is going on. The maximum guaranteed response time for all of the emails and tickets is an hour, however it rarely takes that long to get assistance. In case you acquire the Managed Services upgrade that we supply, our administrators can also help you with any third-party software issues.

24/7 Customer Support in Dedicated Servers

If you get a dedicated server through our company, you will be able to get in touch with us at any time using a number of channels and the max time that you will have to wait for a response is up to 1 hour, so you can forget about waiting an entire day. Our customer and technical support service is available 24/7 regardless of whether it's a weekend or a holiday and we can help you with anything related to the apps that are pre-installed on your server. To get in touch with us about a tech matter, you can open a ticket through the Help section of your billing Control Panel or you could send us an email. In case you have any kind of common questions or you'd like to learn more about our hosting services before you order, you can also take advantage of our live chat or you could call one of the local numbers that we have in several countries around the world. If you'd like to receive assistance with third-party software that you are unable to install or run efficiently, you'll be able to add the Managed Services upgrade to your current plan and our system administrators will assist you.