A ticketing system is the most popular channel of correspondence that hosting companies offer to their clients. It is usually part of the billing account and is the best way to resolve a problem that takes some time to examine or that has to be escalated to an administrator. Thus, all responses given by either side will be stored in one and the same location in case someone else needs to work on the issue at hand and the info in the ticket will be available to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it is not integrated into the hosting Control Panel, which suggests that you’ll have to sign in and out of no less than two accounts to accomplish a particular operation or to touch base with the company’s support staff. In case you wish to administer several domains and each one is hosted in a separate account, you’ll need to use an even larger number of accounts at the same time. Additionally, it can take a significant amount of time for the hosting provider to reply to your ticket request.

Integrated Ticketing System in Hosting

The ticketing system that we are using for our Linux hosting is not separate from the hosting account. It’s an integral part of our all-in-one Hepsia hosting Control Panel and you will be able to visit it at any moment with only a few mouse clicks, without having to log out of your web hosting account. The ticketing system comes with a quick-search field, which will help you track the status of practically any trouble ticket that you’ve already submitted, if you need it. Moreover, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can learn how to fix a given issue before you actually submit a ticket. The ticket response time is no more than 1 hour, which goes to say that you can receive timely assistance whenever you need it and in case our technical support staff recommends that you do something inside your account, you can do it right away without having to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

If you have a semi-dedicated server account with us and you wish to contact our customer support engineers, you’ll be able to post a trouble ticket straight from your Hepsia hosting Control Panel instead of going through a completely different help desk support platform like you will have to do with most hosting providers out there. Our integrated trouble ticket system will allow you to post a new ticket with no effort and to search through older tickets using an intelligent search box. Moreover, you’ll be able to read the relevant knowledgebase articles that our system will present you with on the basis of the problem category that you select for your new ticket. You can perform all the abovementioned activities without signing out of your Control Panel at any time, which implies that if you come across any issue or have a query, you can contact our technicians and resolve the particular problem within the hour through a single support platform.