Integrated Ticketing System in Hosting
The ticketing system that we are using for our Linux hosting is not separate from the hosting account. It’s an integral part of our all-in-one Hepsia hosting Control Panel and you will be able to visit it at any moment with only a few mouse clicks, without having to log out of your web hosting account. The ticketing system comes with a quick-search field, which will help you track the status of practically any trouble ticket that you’ve already submitted, if you need it. Moreover, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can learn how to fix a given issue before you actually submit a ticket. The ticket response time is no more than 1 hour, which goes to say that you can receive timely assistance whenever you need it and in case our technical support staff recommends that you do something inside your account, you can do it right away without having to log out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
If you have a semi-dedicated server account with us and you wish to contact our customer support engineers, you’ll be able to post a trouble ticket straight from your Hepsia hosting Control Panel instead of going through a completely different help desk support platform like you will have to do with most hosting providers out there. Our integrated trouble ticket system will allow you to post a new ticket with no effort and to search through older tickets using an intelligent search box. Moreover, you’ll be able to read the relevant knowledgebase articles that our system will present you with on the basis of the problem category that you select for your new ticket. You can perform all the abovementioned activities without signing out of your Control Panel at any time, which implies that if you come across any issue or have a query, you can contact our technicians and resolve the particular problem within the hour through a single support platform.