Live Chat Support in Hosting
Together with the phone and ticket support, our company provides live chat support as well. You'll be able to get in touch with us every day, including weekends and holidays, and we will give you more information about the Linux hosting that we provide in case you are not among our customers yet, or about common and billing questions when you already have a user profile. Although for strictly technical matters you need to open a ticket to the technical support, because such issues need additional time to be resolved, you can still contact us through our live chat for some technical details. For instance, we are able to assist you to set up an email address in your email client or troubleshoot various problems, saving you considerable time. Even if our phone lines are already off for the day, you can talk with a live person.
Live Chat Support in Semi-dedicated Servers
We provide live chat support that is accessible to all our prospective and active clients. If you are searching for a new hosting account, you will be able to chat in real time to one of our representatives and obtain more details about our Linux semi-dedicated hosting service in order to select the right plan for your web sites. In the event that you already own an account with us, we'll support you in a very timely manner with general, billing and first-level techmatters. Though in some cases you'll need to open a support ticket as there are situations that cannot be resolved through a live chat, we will help you with numerous basic tasks, for instance installing an email account in an email client or forwarding one domain to another one. Thus, you'll receive timely support and you will save many hours.