If you ever have any inquiries regarding your web hosting package or you encounter a problem with your sites, you will need to touch base with the hosting provider’s client support team. It may not make a difference how swiftly they’ll respond when you've got an inquiry of a general nature, but a problem like a thwarted app update, for example, may result in your website becoming damaged or invisible online. And the longer you have to wait for the support team to get back to you, the longer the site will be inoperative. In case you offer services or goods online, any downtime will influence your site unfavorably and you can lose existing or prospective visitors. Lots of web hosting providers, chiefly resellers, answer trouble tickets and emails within twenty four hours, but in the digital space that is far too long, as customers will hardly ever return to a site that isn’t functioning properly over extended time intervals.

One-Hour Response Guarantee in Hosting

With a hosting from us, you can forget about waiting around for hours and hours, or even one whole day, to get a response to an email or a technical support ticket. Irrespective of when you touch base with us, we will lend you a helping hand within maximum one hour with any technical and pre-sales inquiries that you may have. As a matter of fact, our actual response time scarcely ever exceeds twenty-thirty minutes. Since we’re working 24 hours a day, 7 days a week, 365 days a year, you’ll always get help in a well-timed fashion and we understand precisely how critical this is in the Internet era. Soon after you contact us, we’ll respond to your enquiries. In case you encounter any technical challenge, we will deal with it instead of you, or we will supply you with all the necessary information if there’s something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from our company, you can take full advantage of our mega-fast support services. You’ll obtain a response to any ticket opened via the hosting Control Panel or email sent to our technical and client support staff within the hour. The response time is guaranteed and it’s valid regardless of the issue – technical or billing. Often, it takes significantly less time to investigate and solve a problem. We will provide you with more information in case the solution entails something that needs to be done on your end. In case you contact us during national holidays or weekends, the response time will be precisely the same and considering that our support staff is available to you night and day, you will receive swift assistance for practically any billing, technical or general issue whatever the hour.