One-Hour Response Guarantee in Hosting
With a hosting from us, you can forget about waiting around for hours and hours, or even one whole day, to get a response to an email or a technical support ticket. Irrespective of when you touch base with us, we will lend you a helping hand within maximum one hour with any technical and pre-sales inquiries that you may have. As a matter of fact, our actual response time scarcely ever exceeds twenty-thirty minutes. Since we’re working 24 hours a day, 7 days a week, 365 days a year, you’ll always get help in a well-timed fashion and we understand precisely how critical this is in the Internet era. Soon after you contact us, we’ll respond to your enquiries. In case you encounter any technical challenge, we will deal with it instead of you, or we will supply you with all the necessary information if there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from our company, you can take full advantage of our mega-fast support services. You’ll obtain a response to any ticket opened via the hosting Control Panel or email sent to our technical and client support staff within the hour. The response time is guaranteed and it’s valid regardless of the issue – technical or billing. Often, it takes significantly less time to investigate and solve a problem. We will provide you with more information in case the solution entails something that needs to be done on your end. In case you contact us during national holidays or weekends, the response time will be precisely the same and considering that our support staff is available to you night and day, you will receive swift assistance for practically any billing, technical or general issue whatever the hour.