Phone Support in Hosting
As we have live telephone support 14 hours daily, you have the option to call us and talk to our customer support representatives to get more information about all Linux hosting that we offer and make sure that our servers meet the system requirements for your web sites before buying anything. For your benefit, we have phone numbers on three different continents and you are able to call the one closer to you - in the USA, the United Kingdom or Australia. If you are already a customer, you will be able to call us about general and billing matters, and about some tech matters. In case the situation is strictly technical or it can take more time to analyze, you should go through our ticketing system, which will allow both you and our tech support team to monitor the info given by either side.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server packages that we offer include real-time phone support for 14 hours every day. In case you are unsure which package is appropriate for your sites, you'd like to learn more about a package's features or you need any other kind of information about our solutions, you can call any of the local phone numbers that we have in the United States, Great Britain and Australia and our support representatives will assist you. If you already own an account, you will be able to contact us about sales and general matters, although we're usually able to help with a multitude of technical issues as well. For strictly technical difficulties you should use our integrated ticketing system where the communication between you and our tech support crew will be in 1 place, which is the best option in case your issue needs more time to be taken care of or it has to be escalated to our system administrators.