A 1–Hour Support Ticket Response Time Guarantee
All your assistance requests will be responded to within maximum one hour after the trouble ticket or e–mail is submitted. If your case requires further assistance from a sysadmin, we will forward the trouble ticket or the e–mail to the person in charge, right away then leave a comment to notify you that more time will be needed for reaching the best solution. If you make use of our Managed Servers package, all of the services included there will be carried out whenever you like.
An Exceptional Client Care Service
We’ll be online for you 24–7 to respond to any inquiries that you may have related to our Web Hosting Control Panel or any of the apps that we have installed for you on the server. If you also require assistance with server management tasks, you can have a look at our Managed Servers package, which includes backup hard disk space, weekly Operating System updates, server monitoring and rebooting services, as well as troubleshooting and installation procedures
An Intuitive Help Section
We have equipped our Web Hosting Control Panel with an in–depth knowledgebase, which features extensive explanations of all its features and functions. Also, we have made detailed video tutorials that will further show you how to carry out a specific task or solve a frequently experienced problem. All the educational articles and the video tutorials are easily reachable from each section of the Web Hosting Control Panel via the Help and Videos buttons located in the top right corner.