1 hour ticket response
Timely support is our key concern and that’s why we’ve got a team of trained technicians who are eager to offer a rapid solution to any question that you might possibly have. Simply submit your helpdesk ticket from the Web Hosting Control Panel and we’ll respond within 60 minutes in the worst case scenario. As a matter of fact, we work hard and aim for a twenty–minute support ticket response time.
A First–Rate Client Care Service
Our techs possess broad experience in the Linux hosting market and are trained enough to come up with a rapid solution to your problem. If, however, the situation at hand is not within the competency of a tech support engineer, the helpdesk ticket will be forwarded to a developer or admin for additional investigation.
An Easy–to–Browse Help Center Section
To help you get a quick tip on how to use a given feature, we have integrated a really intuitive Help section in our Web Hosting Control Panel. You can search through a wide selection of web hosting account administration articles and website administration articles, explore the F.A.Q. database or check our how–to video tutorials.